Canadian Family Pharmacy takes your privacy very seriously because we understand that you want to know what is happening with your personal information. Please read this text to learn more about our Privacy Policy. By using our Services or accessing them in any way, you confirm that you accept the established procedures described in the Privacy Policy, and give your consent to the collection, processing and dissemination of your data in the described ways.

Please be aware that your use of the Pharmacy Services under all circumstances is governed by our Terms and Conditions.

What does the Privacy Policy apply to?

The privacy policy concerns our relationship to personally identifiable information (hereinafter – Personal Information) that we collect when you access or use our website, and does not apply to the rules of companies that we do not have relationships with, and people who are not under our control. We collect various types of Personal Information from our users (details later in this document) for the internal use and functioning of the website, including in order to personalize, provide and improve our services; to contact you; to fulfill your requests for certain products and services and to analyze how you use the website. We may sometimes share Personal Information with third parties, but only in the cases described below.

Will we ever change our Privacy Policy?

We strive to constantly improve our Services, so it is likely that from time to time we will have to change the Privacy Policy. We will notify you of changes using the website (for example, by posting a notification), via email and/or other means. Please note that even if you chose not to receive legal notice emails from us (or did not provide your email address), they will still govern your use of the Services and you will be responsible for reviewing them. If you continue to use the website after changes to the Privacy Policy have been posted, it means that you agree to all changes. The use of the collected information is subject to the Privacy Policy in effect at the time this information was collected.

What information do we collect?

Information you provide:

We collect personal information when you provide it directly to us, when third parties such as business partners or service providers provide us with your personal information, or when personal information is collected automatically in connection with your use of our website.
Information we receive directly from you: We collect personal information directly from you when you provide such personal information, including but not limited to the following:

• E-mail address
• Phone number
• User Content, such as recordings, images or videos
• Approximate location if you choose to activate this feature

We receive and store any information that you knowingly transmit to us. For example, during the ordering process and / or through your account settings, we may collect personal information such as your email address.

We will be able to contact you if you provide ways for this. For example, we may send promotional emails regarding the use of our services. If you do not want to receive emails from us, contact us using the Contact Us page.

Information we collect automatically when you use our services: Some types of personal information are collected automatically when you use our services, including:

• IP address;
• Device identifiers;
• Information about the web browser;
• Usage Information;
• Cookies and other tracking technologies;
• Log data (access time, device and software information);
• Language preferences.

Cookies are identifiers that we transfer to your device and that allow us to identify your device, as well as find out how many people visit our pages and use our services, how and at what time. You can configure your device to prevent or restrict the receipt of cookies, but this may prevent you from taking advantage of certain features.

Cookies can be session or persistent. Session cookies are temporary files that are stored on your device while you visit the website or use our platform, while persistent cookies are stored on your device for some time after you leave the website or platform. We use persistent cookies on our website to save your preferences for the next visit, as well as keep more accurate information about how often you visit the platform and how your use of our services changes over time.

The website uses the following types of cookies:

• Essential cookies: Essential cookies are necessary to provide you with the features or services you have requested. For example, certain cookies allow you to enter secure areas of our platform. Disabling these files may result in the termination of some features and services;
• Functional cookies: Functional cookies are used to record your choices and settings on our website, store your preferences for an extended period of time, and renew them when you start using the website again. These cookies help us personalize the records that we deem appropriate for you based on your use of our services and preferences (for example, your choice of language);
• Performance/analytics cookies: Performance/analytics cookies enable us to understand how users use our services, for example, by collecting information about how often a particular site function is used. Such statistics are used internally to improve the quality of our services for as many users as possible. Performance/analytics cookies also help us measure the effectiveness of our advertising campaigns and improve these promotions and platform materials for users involved in the advertising campaign.

Our advertising partners may also install cookies on your device when you click on advertisements on our platform. In addition, if you click on a link to a website or platform of a third party, the third party may also transmit cookies to you. Please note that our privacy policy does not cover the use of cookies by any third parties, and we are not responsible for their privacy policies and performance. Please be aware that cookies placed by third parties may track your online activity even after you leave our website, and in addition, these third parties may deny you an un-tracking request set in settings of your de-vice.

How do we use personal information?

We process personal information to provide, improve, understand and personalize our services. For example, we use personal data to:

• Create and manage user profiles;
• Communicate with you regarding services;
• Communicate with you regarding announcements and platform up-dates;
• Provide support to users;
• Comply with contractual and legal obligations;
• Comply with your legal and contractual obligations;
• Prevent fraud, illegal or malicious actions.

We will be able to contact you if you provide ways for this. For example, if you give us your email address, we will be able to send emails about using the website. If you do not want to receive emails from us, please indicate this in your settings.

Will the pharmacy share the received Personal Information?

We do not sell or lend your Personal Information to anyone in a personally identifiable form. We may transfer your Personal Information to third parties only in the described cases:

• Depersonalized Information: We may depersonalize your Personal Information in a way that makes it impossible to identify you, and in this form transfer it to our partners. We may also provide generalized information about the use of the Services to our partners (or allow them to collect such information) so that they can understand how often and how people use the Services and improve your experience of using the Services. However, we never disclose generalized or depersonalized information to our partners (and do not allow them to collect such information) in such a way that it could be used to identify you;
• Advertisers: We may allow advertisers and / or trading partners (hereinafter – Advertisers) to select demographic information about users who will see their advertisements or promotions, and you agree that we may transfer to the Advertiser any information collected about you in a depersonalized form for that so that the Advertiser can select a suitable audience for advertising and / or promotions. For example, we may use the information at your Kansas City location to display advertisements for that geographic region to you, but we do not share this information with potential advertisers. Or, we may allow Advertisers to serve ads to users with behavior similar to yours, but we cannot disclose information about their use of the Services, except in a generalized way, and only in a way that does not identify you. Please note that if an advertiser asks us to show ads to a specific audience and you view these ads, the advertiser may conclude that you match the description of the audience they are targeting. Sometimes our online pharmacy runs advertising campaigns on websites and applications of third parties (hereinafter collectively referred to as third parties). In these cases, we may disclose your personal information in a personally identifiable form exclusively to third party platform operators in order to allow them to send you advertisements using third-party platforms. We do not in any way give third parties permission to reuse your email address for other advertising campaigns;
• Counterparty: We may provide your Personal Information to our counterparties (providing delivery and online payment services). Your Personal Information will only be shared to the extent necessary for that purchase or service;
• Protection of the pharmacy and others: We reserve the right to read, store, disclose and access any information if we have good reason to believe that it is necessary for the execution of a law or a court decision; to enforce our User Agreement or to protect the rights, property and safety of the pharmacy, our employees, users, and others.

Is my personal information protected?

Canadian Family Pharmacy is committed to protecting the privacy of your Personal Information, but unfortunately, we cannot guarantee absolute security. Unauthorized access or misuse, error in hardware or software, and other factors can compromise the security of user information at any time.

What security measures do we use? We do our best to ensure the security of personal data by using appropriate technical and organizational measures based on the types of personal data and applicable data processing. For example, by applying security gateway technology and requiring authorization to access data, as well as hashing data, user anonymity, and other technologies.

What if I have questions about this Privacy Policy?

If you have questions or comments regarding our privacy policy, please send a detailed message about this using the Contact Us page, and we will try to answer your questions.